Refund policy

LaLa's Charming Treasures return policy:

We want you to love your purchase!  If you are not satisfied with your purchase, please contact us within 7 days of delivery to request a return.  Please make sure to check sizes and weights of products so you will know the size of the product that you are receiving (especially journals that come in all sizes and styles).

Items must be:

• Unused
• In original condition
• In original packaging when possible

Customers are responsible for return shipping costs unless there was an error with the order.  If the item was damaged by the shipper, please notify us.  

The following items are not eligible for return:

• Personalized/custom items
• Items that have been used
• Clearance/final sale items
• Scoop package items--because of the nature of the random scoop these items are not refundable.  But please contact me if you have an issue with your package, I will do my best to work with you.  

If the item arrives damaged, please contact us within 3 days with photos of product and packaging so that we can assist you.